Refund & Cancellation Policy

Document ID: WST-POL-REF-v1.0 · Effective Date: 2 May 2026 · Governing Law: Delaware, USA

This policy describes how subscriptions to the Workestra platform at workestra.app (the "Service") are cancelled, refunded, downgraded, and closed. It is incorporated by reference into the Terms of Service.

1. Free Trial

• New workspaces may be eligible for a 14-day free trial of paid features.
• You can cancel at any time during the trial through workspace settings; no payment method is charged unless you convert to a paid plan.
• At the end of the trial, the workspace converts to the free tier (where available) or is suspended until a paid plan is selected.

2. Monthly Subscriptions

• You may cancel a monthly subscription at any time from workspace settings.
• Cancellation takes effect at the end of the current paid period.
• The workspace remains accessible until the end of that period.
• No prorated refund is issued for the partial period at the time of cancellation.

3. Annual Subscriptions

• You may cancel an annual subscription at any time from workspace settings.
• The workspace remains accessible until the end of the prepaid annual term.

3.1 Refund within 30 days of renewal

If you cancel within 30 days after an annual renewal, Workestra will, on request, issue a prorated refund of the unused full months remaining in the term, less any applicable discount that was conditional on the annual commitment.

3.2 Refund outside the 30-day window

For cancellations more than 30 days after the start of the annual term, refunds are at Workestra's reasonable discretion and are typically not issued. The workspace remains active until the end of the prepaid term.

To request a refund, email billing@workestra.app within the applicable window with the workspace name and reason.

4. Plan Changes

Module availability and seat consumption are visible in workspace settings before any change is confirmed.

5. Cancellation by Workestra

Workestra may suspend or terminate a subscription for material breach of the Terms of Service or Acceptable Use Policy, including:

• Non-payment past 30 days, after 7 days' written notice to the billing contact
• Fraud, abuse, or activity that endangers the Service or third parties
• Repeated AUP violations after warning

Where Workestra cancels a subscription due to its own material failure to deliver the Service, Customer receives a prorated refund of fees paid for periods not yet served.

6. Service Failure Refunds and Service Credits

For extended outages or other failures to meet uptime targets, the remedies are described in the Service Level Agreement. SLA service credits are applied to the next invoice and are the sole and exclusive remedy for failures to meet the uptime target.

7. Disputed Charges

If you believe a charge is incorrect, contact billing@workestra.app within 60 days of the invoice date with the invoice number and a description of the issue. We will investigate and respond within 10 business days.

Initiating a chargeback or payment dispute through your card issuer or bank without first contacting Workestra may result in immediate workspace suspension until the dispute is resolved.

8. Account Closure and Data Retention

When a subscription ends (cancellation, non-renewal, or termination):

See the Privacy Policy and DPA for the full deletion timeline and any legal-retention exceptions.

9. Refund Method and Timing

Where refunds are due, they are issued to the original payment method whenever possible:

• Credit/debit card: typically 5–10 business days for the refund to appear, depending on the issuer
• Bank transfer (SEPA, ACH): typically 3–7 business days
• Other: agreed individually

Refunds are made in the original currency of the charge. Any currency-conversion variance is the customer's responsibility.

10. Taxes

Refunds include the prorated amount of any taxes originally collected on the refunded amount. Tax treatment is determined by the customer's billing jurisdiction.

11. Contact

Policy Changelog